About Singular
Unifying marketing data for smarter decisions
Key Highlights
- Headquartered in San Francisco, California
- Over 1,000 enterprise customers including Lyft and Microsoft
- $50 million raised from Accel and Bullpen Capital
- 251-1,000 employees with a focus on data-driven culture
Singular, headquartered in San Francisco, California, provides a comprehensive marketing intelligence platform that helps top marketers from companies like Lyft, LinkedIn, Rovio, and Microsoft unify their marketing data and gain actionable insights. With a focus on attribution and performance analyt...
🎁 Benefits
Singular offers competitive salaries, equity options, flexible PTO, and a remote work policy that allows employees to work from anywhere. They also pr...
🌟 Culture
Singular fosters a data-driven culture that emphasizes transparency and collaboration. The company values innovation and encourages employees to exper...
Overview
Singular is hiring a Customer Success Manager to orchestrate the post-sales customer lifecycle for their advanced clients. You'll work closely with Solutions Engineers and Account Managers to ensure customer satisfaction and success. This role requires strong communication and relationship-building skills.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a tech or SaaS environment — you understand the importance of building strong relationships with clients and ensuring their needs are met. Your communication skills are top-notch, allowing you to effectively convey complex information to diverse audiences. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service.
You are data-driven and analytical, capable of using metrics to assess customer health and identify opportunities for improvement. Your problem-solving skills enable you to address client concerns proactively, ensuring a seamless experience. You are passionate about helping customers achieve their goals and are committed to their success.
What you'll do
As a Customer Success Manager at Singular, you will be the primary point of contact for our most advanced customers, guiding them through the post-sales journey. You will collaborate with Solutions Engineers to ensure that clients are effectively utilizing our marketing measurement platform and achieving their desired outcomes. Your role will involve conducting regular check-ins, providing training sessions, and offering strategic insights to help clients maximize their investment.
You will analyze customer data to identify trends and areas for improvement, working closely with the product team to relay feedback and advocate for customer needs. Your ability to build strong relationships will be key in driving customer satisfaction and retention. You will also play a crucial role in onboarding new clients, ensuring they have a smooth transition and understand how to leverage our platform effectively.
What we offer
At Singular, we offer a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work with a diverse team across multiple countries, contributing to a leading product in the marketing measurement space. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in revolutionizing the way marketers make data-driven decisions.
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