Business Operations • Mid-Level

Who you are

You have experience in managing operational workflows and possess a strong understanding of project configurations and compliance requirements. You are comfortable acting as a point of contact for operational questions and can handle complex scenarios with ease. Your ability to work independently while supporting broader operational initiatives is a key strength. You thrive in environments where you can take ownership of your work and contribute to the success of the team. You are detail-oriented and have a knack for ensuring accuracy in all aspects of your role.

What you'll do

In this role, you will independently manage assigned operational workflows within Professional Services Operations, which includes tasks such as intake processing, project setup, assignment management, and billing readiness. You will execute and validate complex project configurations to ensure they meet accuracy and compliance standards. Additionally, you will create and process Statements of Work (SOW) and serve as a go-to resource for standard-to-semi-complex operational scenarios. You will collaborate with senior team members on broader operational initiatives and escalate highly complex issues as needed.

What we offer

At Smartsheet, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and advance your career. Our commitment to employee development means you will have access to training and resources to help you succeed. We also provide flexible work arrangements to ensure a healthy work-life balance. Join us in creating tools that empower teams to achieve their goals and unlock their potential.