About Snappr
Affordable photography at your fingertips
Key Highlights
- Over 10,000 photographers available nationwide
- Headquartered in San Francisco, CA
- Recently integrated AI functionality into the platform
- Serves both personal and professional photography needs
Snappr is a leading on-demand visual content creation marketplace headquartered in the Financial District of San Francisco, CA. The platform connects customers with professional photographers for various needs, from social media marketing to personal events, ensuring affordability and last-minute bo...
🎁 Benefits
Snappr offers competitive salaries, equity options, flexible remote work policies, and generous PTO. Employees also benefit from a learning budget to ...
🌟 Culture
Snappr fosters a culture centered around accessibility and innovation in photography. The company values creativity and responsiveness, allowing emplo...
Customer Success • Entry-Level
Overview
Snappr is hiring a Customer Success Associate to provide exceptional support to customers and photographers worldwide. You'll play a key role in ensuring a seamless booking experience and contribute to Snappr's growth in the visual content marketplace.
Job Description
Who you are
You are a customer-focused individual who thrives in a fast-paced environment. Your ability to solve concerns for both customers and photographers will be crucial in delivering a seamless booking experience. You understand the importance of accountability and are driven by a mission to help businesses tell better visual stories. You embrace challenges and are committed to providing amazing support to our clients.
You have a passion for visual content and understand how it can impact businesses. Your strong communication skills allow you to connect with diverse clients and creators, ensuring their needs are met effectively. You are data-informed and enjoy problem-solving, always looking for ways to improve the customer experience. You believe in the power of collaboration and are eager to work with a team that values creativity and innovation.
What you'll do
As a Customer Success Associate at Snappr, you will be responsible for providing exceptional support to our customers and photographers. You will assist clients in navigating the booking process, ensuring they have a positive experience from start to finish. Your role will involve addressing inquiries, resolving issues, and facilitating communication between customers and creators. You will contribute to shaping how our customers and creators connect, making a meaningful impact on their visual storytelling journeys.
You will work closely with the Snappr team to understand customer needs and gather feedback to enhance our services. Your insights will help us refine our processes and improve the overall customer experience. You will also play a role in onboarding new photographers, ensuring they are equipped to deliver high-quality visual content. Your efforts will directly fuel Snappr's growth and help businesses access on-demand photography anywhere in the world.
What we offer
At Snappr, we foster a culture built on extreme ownership and peak performance. You will be part of a collaborative and entrepreneurial team that is impact-driven and dedicated to solving complex customer challenges. We believe in accountability, humor, and diversity, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to help businesses tell better visual stories through high-quality content.
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