Product Operations • Mid-Level

Who you are

You are a proactive individual with a strong background in operations and product management. You have a keen ability to identify opportunities for improvement and drive initiatives that enhance member experiences. Your experience allows you to effectively communicate and collaborate with various stakeholders, ensuring that operational requirements are met and departmental goals are achieved. You thrive in a dynamic environment and are committed to supporting company revenue goals through strategic operational enhancements.

What you'll do

In this role, you will serve as the primary point of contact for the Business Unit Leader, Product, and Engineering teams. You will identify and implement opportunities for improved member experiences, ensuring that all servicing programs align with business objectives. You will also drive positive policy or procedural changes that enhance operational efficiency. Your responsibilities will include collaborating with cross-functional teams to define operational requirements and ensure they are executed effectively. You will continuously seek ways to enhance servicing performance and support the overall goals of the organization.

What we offer

At SoFi, we are committed to shaping a brighter financial future for our members. We offer a collaborative work environment where your contributions directly impact people's lives. You will have the opportunity to invest in your career and grow within a next-generation financial services company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.