Customer Success • Mid-Level

Who you are

You thrive in a collaborative environment and are committed to enriching the lives of those you serve. You believe in the power of teamwork and are ready to take on challenges that lead to growth for both yourself and your customers. Your empathetic nature allows you to connect with clients and understand their needs, making you an ideal candidate for this role. You are strategic in your approach, always looking for ways to enhance customer experiences and drive subscription conversions. You have a strong sense of accountability and are eager to contribute to a people-first company culture.

What you'll do

As a Customer Renewals Sales Specialist, you will own and manage the end-to-end renewal process, ensuring timely and successful contract extensions. You will identify and drive subscription conversion opportunities, particularly around modern On-Prem/SaaS solutions. Your role will involve building strong relationships with customers, understanding their journey, and guiding them through the renewal process. You will collaborate with various teams to ensure customer satisfaction and retention, ultimately contributing to the overall success of SolarWinds.

What we offer

At SolarWinds, we offer a supportive environment where you can grow your career alongside a talented team. We believe in the importance of work-life balance and provide opportunities for professional development. Our commitment to a people-first culture means that you will be valued for your contributions and supported in your career journey. Join us and be part of a mission-driven company that is dedicated to helping customers accelerate their business transformation.