Customer Success • Mid-Level

Who you are

You thrive in a collaborative environment where your strategic thinking and customer-focused approach can shine. You have a proven track record in sales, particularly in managing renewals and driving subscription conversions. Your ability to build strong relationships with customers is key to your success, as you guide them through their journey with our solutions. You are empathetic and accountable, ready to take on challenges and contribute to the growth of both your customers and the company. You believe in the power of teamwork and are committed to creating lasting growth for yourself and others.

What you'll do

In this role, you will own and manage the end-to-end renewal process, ensuring timely and successful contract extensions for your assigned accounts. You will identify and drive subscription conversion opportunities, particularly around our On-Prem/SaaS solutions. Your responsibilities will include collaborating with various teams to enhance customer satisfaction and retention, as well as identifying growth opportunities within existing accounts. You will be instrumental in guiding customers through their journey, ensuring they receive the best possible experience with our products and services.

What we offer

At SolarWinds, we offer a people-first culture where your contributions are valued. You will have the opportunity to work with a talented team dedicated to helping customers accelerate their business transformation. We provide a supportive environment that encourages professional growth and development, allowing you to advance your career while making a meaningful impact on our customers' success.