About SolarWinds
Empowering IT professionals with powerful management tools
Key Highlights
- Over 300,000 customers including NASA and the U.S. Department of Defense
- Publicly traded since 2018 with a strong market presence
- Headquartered in Austin, Texas with a global workforce
- Raised over $1.5 billion in funding to date
SolarWinds Inc. is a leading provider of IT management software, headquartered in Austin, Texas. The company offers a range of products including network performance monitoring, systems management, and IT security solutions, serving over 300,000 customers worldwide, including major organizations lik...
🎁 Benefits
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
🌟 Culture
SolarWinds fosters a culture focused on customer success and product excellence, with a strong emphasis on engineering and innovation in IT management...
Customer Success • Entry-Level
SolarWinds • Manila - Hybrid
Overview
SolarWinds is hiring an Associate Customer Renewals Sales Specialist to drive renewal rates and maintain customer relationships. You'll collaborate with various stakeholders and manage a high volume of renewals. This role is based in Manila, Philippines.
Job Description
Who you are
You thrive in a collaborative environment and are ready to take on the challenge of driving customer renewals. You possess a strong sense of accountability and empathy, understanding the importance of building trusted relationships with customers and stakeholders. Your ability to communicate effectively will help you navigate the complexities of customer needs and requirements. You are eager to learn and grow within a team that values innovation and teamwork.
What you'll do
In this role, you will be responsible for maintaining a high volume of customer renewals, making at least 50 calls and emails daily to ensure timely closures. You will collaborate with internal teams, including legal, finance, and sales, to address customer needs and roadblocks. Building strong relationships with key accounts and customer stakeholders will be essential to driving high ROI on SolarWinds solutions. You will also identify customer requirements and work to ensure their satisfaction with our services.
What we offer
At SolarWinds, we offer a people-first culture that prioritizes the well-being of our employees and customers. You will have the opportunity to work in a hybrid environment, allowing for flexibility in your work schedule. We are committed to your professional growth and development, providing resources and support to help you succeed in your role. Join us and be part of a team that is dedicated to making a positive impact in the lives of our customers and communities.
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