About SolarWinds
Empowering IT professionals with powerful management tools
Key Highlights
- Over 300,000 customers including NASA and the U.S. Department of Defense
- Publicly traded since 2018 with a strong market presence
- Headquartered in Austin, Texas with a global workforce
- Raised over $1.5 billion in funding to date
SolarWinds Inc. is a leading provider of IT management software, headquartered in Austin, Texas. The company offers a range of products including network performance monitoring, systems management, and IT security solutions, serving over 300,000 customers worldwide, including major organizations lik...
🎁 Benefits
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
🌟 Culture
SolarWinds fosters a culture focused on customer success and product excellence, with a strong emphasis on engineering and innovation in IT management...
Customer Success • Mid-Level
Overview
SolarWinds is hiring a Customer Renewals Sales Specialist to manage subscription renewals and build strong customer relationships. This role requires excellent communication skills and a collaborative mindset.
Job Description
Who you are
You thrive in a collaborative environment where your ability to build strong relationships with customers is key. You understand the importance of empathy and accountability in driving customer satisfaction and retention. You are ready to take on the challenge of managing a high volume of subscription renewals, ensuring that customer needs are met and concerns are addressed effectively. Your proactive approach to communication helps you present renewal quotes and customized pricing proposals that resonate with clients. You are detail-oriented, maintaining accurate customer records and tracking progress in a CRM system to ensure no opportunity is missed.
What you'll do
In this role, you will manage a high volume of subscription renewals through calls and emails, ensuring that customers feel valued and understood. You will build strong relationships by actively listening to customer needs and addressing any concerns that may impact their renewal decisions. Presenting and explaining renewal quotes will be a key part of your responsibilities, and you will create customized pricing proposals when necessary. You will drive the default contract length to be 3-year paid annual contracts, communicating the value of our products and suggesting appropriate growth solutions. Tracking and managing your renewal pipeline will be essential, as you ensure opportunities are followed up and closed before expiration. Additionally, you will share insights and feedback from customers with internal teams to help improve products and services.
What we offer
At SolarWinds, we offer a people-first culture where your contributions are valued. You will have the opportunity to grow your career within an exceptional team that is committed to helping customers succeed. We believe in hiring based on attitude, competency, and commitment, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to enrich the lives of the people we serve and help customers accelerate their business transformation.
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