Sales Operations • Entry-Level

Who you are

You are a collaborative individual who thrives in a people-first environment, ready to contribute to a team that values accountability and empathy. You understand the importance of building trusted relationships with customers and are eager to help them achieve high ROI on their investments. Your ability to communicate effectively with various stakeholders, including legal, finance, and engineering teams, sets you apart as a candidate who can navigate complex situations with ease. You are motivated by the challenge of driving renewal rates and are prepared to handle a high volume of calls and emails daily.

You possess a strong account management mindset, capable of identifying customer requirements and uncovering roadblocks that may hinder renewal processes. Your commercial capabilities allow you to drive renewals to on-time closure, ensuring that customers feel valued and supported throughout their journey with SolarWinds. You are ready to partner with Customer Success and Account Executives to maximize the potential of existing accounts, demonstrating your commitment to customer retention and satisfaction.

Desirable

While not required, experience in sales or customer service roles would be beneficial. Familiarity with CRM tools and a basic understanding of the technology industry can enhance your ability to succeed in this position. A proactive approach to problem-solving and a willingness to learn will help you excel in this role.

What you'll do

In this role, you will be responsible for driving industry-leading renewal rates by maintaining a large volume of renewals through daily interactions with customers. You will engage in a minimum of 50 calls and emails per day, focusing on the North American region. Your primary responsibility will be to collaborate with customers, partners, and internal stakeholders to ensure a seamless renewal process. You will develop trusted relationships with key accounts and customer stakeholders, working diligently to understand their needs and provide solutions that drive high ROI.

You will identify customer requirements and uncover any roadblocks that may impede the renewal process. By demonstrating strong account management skills, you will guide renewals to on-time closure, ensuring that customers feel supported and valued. Partnering with Customer Success and Account Executives, you will maximize the potential of existing accounts, contributing to the overall success of the organization.

What we offer

At SolarWinds, we offer a supportive and inclusive work environment where you can grow your career alongside a talented team. We believe in hiring based on attitude, competency, and commitment, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.