Customer Success • Mid-Level

Who you are

You are a motivated professional with a passion for customer success and retention. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional service. Your ability to communicate effectively and build relationships with customers is key to your success in this role. You understand the importance of customer satisfaction and are dedicated to ensuring a smooth renewal process for SMB customers.

Desirable

Experience in a customer-facing role, particularly in renewals or account management, is a plus. Familiarity with software solutions and an understanding of the tech industry will help you excel in this position. You are adaptable and can navigate a fast-paced environment while maintaining a focus on customer needs.

What you'll do

As a Renewals Specialist at SonarSource, you will play a crucial role in supporting customer retention efforts. You will work closely with the Renewals Team to manage the renewal process for our SMB customers, ensuring that they receive the best possible service. Your responsibilities will include collaborating with various teams across the Go-To-Market organization to address customer inquiries and concerns, facilitating smooth renewals, and contributing to business growth.

You will engage with customers to understand their needs and ensure they are satisfied with our solutions. By building strong relationships, you will help foster loyalty and encourage long-term partnerships. You will also track renewal metrics and provide insights to improve processes and enhance customer experiences.

What we offer

At SonarSource, you will be part of a dynamic culture that values collaboration and innovation. We believe in empowering our employees to take ownership of their work and contribute to our mission of delivering Clean Code solutions. You will have the opportunity to work in a supportive environment with a team of talented professionals who are passionate about what they do. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.