Customer Success • Mid-Level

Who you are

You have a strong analytical mindset and a proven track record of taking ownership in your roles — you excel in ambiguous environments and have experience working within high-growth technology companies. Your sound business judgment allows you to navigate complex commercial challenges effectively, ensuring that you can influence results positively. You are proactive and detail-oriented, with a focus on driving revenue retention and expansion through collaboration with various stakeholders.

You possess excellent communication skills, enabling you to present compelling proposals and ensure that large-scale contracts are quoted accurately and renewed on schedule. Your ability to work closely with Sales and Customer Success teams makes you a valuable partner in securing and expanding revenue. You understand the importance of a user-first approach and are committed to providing market intelligence and strategic insights to help account teams succeed.

What you'll do

As a Renewals Specialist at Stripe, you will partner with Sales, Customer Success, and internal stakeholders to drive revenue retention and expansion. Your role will involve collaborating with account teams to develop and present compelling proposals, ensuring that large-scale contracts are quoted accurately and renewed on schedule. You will act as a critical analytical and operational bridge between multiple cross-functional partners, ensuring a seamless deal lifecycle for Stripe's most important users.

You will leverage your analytical skills to provide market intelligence and strategic insights necessary for account teams to navigate renewals with accuracy and speed. Your contributions will directly influence Stripe's long-term growth and product strategy, making your role essential to the company's mission of increasing the GDP of the internet. You will be expected to take ownership of your responsibilities and lead data-driven analyses that influence results positively.

What we offer

At Stripe, you will have the opportunity to work in a dynamic environment where your contributions will have a significant impact on the company's growth. You will be part of a team that values rigorous thinking and a user-first approach to complex commercial challenges. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives to drive innovation.