Fraud Operations • Lead

Who you are

You have a strong background in fraud operations, with experience leading teams and conducting complex investigations. Your analytical skills are top-notch, allowing you to uncover sophisticated fraud patterns and provide expert guidance to your team. You are passionate about mentoring the next generation of fraud analysts, helping them develop their skills and navigate challenging cases. You thrive in a fast-paced environment and are committed to maintaining high standards of operational excellence.

You have experience developing training materials for operations teams, ensuring that your colleagues are well-equipped to handle their responsibilities. Your familiarity with BI tools, such as Power BI, enables you to create performance dashboards that help monitor team effectiveness and identify areas for improvement. Professional certifications, such as CFE (Certified Fraud Examiner), are part of your credentials, showcasing your commitment to the field.

What you'll do

As the Lead for Fraud Operations, you will take on a critical role in managing the team's daily activities while also serving as the primary investigator for high-impact fraud cases. You will personally own and resolve the most complex investigations, utilizing advanced analytical techniques to identify and dismantle fraud rings. Your expertise will be invaluable as you act as the escalation point for fraud analysts, providing guidance on policy interpretation and tool usage.

You will coordinate the team's real-time response during fraud incidents, ensuring that all actions taken are effective and timely. Your leadership will help foster a culture of rigorous, high-quality work within the team, as you translate strategic goals into tactical success. You will refine processes and contribute to the overall improvement of the fraud operations function, ensuring that performance and quality standards are consistently met.

What we offer

At TripActions, you will be part of a dynamic team dedicated to building a best-in-class fraud defense. We offer a collaborative work environment where your contributions will have a direct impact on our success. You will have opportunities for professional growth and development, as well as the chance to work with cutting-edge tools and technologies in the fraud detection space. Join us in our mission to protect our customers and enhance their experience with our services.