About Stripe
The financial infrastructure platform for modern businesses
Key Highlights
- Processes over $1 trillion in payments annually
- Raised $8.7 billion in funding, including Series H
- Headquartered in SoMa, San Francisco, CA
- Expanding services to Brazil and India
Stripe is a leading financial infrastructure platform that processes over $1 trillion in payments annually for businesses of all sizes, from startups to Fortune 500 companies. Headquartered in SoMa, San Francisco, Stripe has raised $8.7 billion in funding across multiple rounds, including its recent...
🎁 Benefits
Stripe offers an unlimited paid time off policy, flexible work-from-home opportunities, comprehensive mental and physical health plans, and generous f...
🌟 Culture
Stripe fosters a culture focused on innovation and growth, with a commitment to expanding its services globally. The company emphasizes engineering ex...
Product Support • Mid-Level
Overview
Stripe is hiring a Product Support professional for their Bridge team to enhance user experiences and resolve complex technical issues. You'll leverage your expertise in SQL and APIs to improve support systems and processes.
Job Description
Who you are
You have a strong analytical mindset and a passion for interpreting data to improve decision-making and outcomes. Your technical expertise allows you to diagnose and resolve highly technical user issues, and you are comfortable explaining complex concepts to both technical and non-technical stakeholders. You thrive in collaborative environments, coordinating with cross-functional teams to drive resolutions for complex user issues. Your experience in optimizing processes and workflows will be invaluable in this role.
What you'll do
As part of the growing Product Support team at Bridge, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting; you will strategically improve our support systems, processes, and product quality. You will own complex technical user issues and coordinate with Engineering and Product teams to drive them to resolution. Your ability to analyze data and interpret user feedback will help shape the future of our support operations and enhance the overall user experience.
What we offer
At Stripe, you will be part of a team that is dedicated to creating a new payments platform that simplifies global money movement. You will work alongside a talented group of individuals who have previously built financial infrastructure at leading companies. We believe in the potential of stablecoins to transform financial systems, and your contributions will play a key role in this mission. We offer a collaborative work environment where your ideas and expertise will be valued, and you will have opportunities for professional growth and development.
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