Customer Solutions Architect • Mid-Level

Who you are

You have a strong background in technical architecture and customer engagement — you've successfully guided clients through the adoption of complex platforms, ensuring they achieve their business and technical objectives. Your experience with PostgreSQL and cloud technologies enables you to design effective solutions tailored to customer needs. You excel at leading technical discovery sessions, uncovering requirements, and setting clear expectations for success. Your ability to communicate complex technical concepts in an accessible manner makes you a trusted advisor to clients.

You are passionate about customer success and have a proven track record of building strong relationships with clients — you understand the importance of being an extension of their team and advocating for their needs within your organization. Your collaborative spirit allows you to work effectively with cross-functional teams, including product, engineering, and growth, to deliver exceptional value to customers. You thrive in a remote work environment and are comfortable managing multiple customer engagements simultaneously.

What you'll do

As a Customer Solutions Architect at Supabase, you will lead the technical discovery process for new and existing customers, helping them understand how to leverage the Supabase platform to meet their goals. You will design and architect solutions that integrate seamlessly with their existing systems, ensuring a smooth implementation process. Your role will involve conducting proof-of-value implementations, where you will demonstrate the capabilities of Supabase to potential clients, helping them visualize the impact on their business.

You will engage regularly with customers to address complex questions, unblock adoption challenges, and optimize their performance on the Supabase platform. Your insights will be invaluable in shaping the product roadmap, as you will gather feedback from customers and communicate their needs to the product team. You will also play a key role in pre-sales activities, collaborating with sales and marketing teams to drive customer acquisition and retention.

What we offer

At Supabase, we offer a dynamic and inclusive work environment where you can grow your skills and make a significant impact. You'll have the opportunity to work with a talented team of developers and technical experts who are passionate about building a robust backend solution for developers. We provide competitive compensation and benefits, along with the flexibility of remote work. Join us in transforming the way developers build applications with our innovative platform.