Customer Success Manager • Lead

Who you are

You have a strong background in customer success and technical architecture, ideally with experience in leading teams. You understand the importance of empowering your team to deliver exceptional service and outcomes for customers. Your expertise in PostgreSQL allows you to guide your team in providing technical excellence and support. You are skilled in creating structured onboarding and training plans that help your team grow and succeed. You thrive in collaborative environments, working closely with sales, product, and engineering teams to enhance customer journeys. You are passionate about driving customer success and have a proven track record of managing high-value accounts effectively.

What you'll do

As the Customer Solution Architect Team Lead at Supabase, you will oversee a global team of Customer Solutions Architects, ensuring they deliver technical excellence and long-term success for our customers. You will be responsible for hiring, coaching, and developing your team, creating structured onboarding and training plans that enhance their skills in technical storytelling and customer success strategies. You will collaborate with various departments to define and scale the CSA motion across the customer journey, from discovery through adoption and renewal. Your role will involve ensuring that your team consistently delivers successful outcomes, unblocking adoption, and driving value for paid Team and Enterprise accounts. You will also be involved in developing repeatable best practices across pre-sales discovery and proof-of-value onboarding, ensuring that your team is equipped to handle diverse customer needs effectively.

What we offer

At Supabase, we provide a dynamic work environment where you can make a significant impact. We value collaboration and encourage our team members to share their insights and ideas. You will have the opportunity to work with a talented group of professionals who are passionate about building a complete backend solution for developers. We offer competitive compensation and the flexibility of remote work, allowing you to balance your professional and personal life effectively. Join us in transforming the way developers build applications with our innovative platform.