General Manager • Lead

Who you are

As a Head Coach (General Manager), you are a leader and strategist who inspires your team to achieve operational excellence. You have a strong focus on delivering exceptional guest experiences and building healthier communities through real food. You understand the importance of data-driven insights in making informed decisions that positively impact your store's performance.

You excel in people and team leadership, fostering a culture of trust, transparency, and inclusion. You are committed to developing a diverse talent pipeline and ensuring compliance while delivering timely feedback to your team members. Your leadership style emphasizes coaching and mentoring, helping your team grow and succeed in their roles.

You have a keen understanding of food safety and operations, maintaining high standards for cleanliness and equipment maintenance. You are adept at resolving facility, supply, and food quality issues while prioritizing team safety in a dynamic environment. Your operational expertise ensures that your store runs smoothly and efficiently.

Your commitment to customer experience is unwavering. You strive to deliver clean, hospitable, and brand-aligned experiences for every guest. You act on guest metrics and make data-informed business decisions to enhance the overall customer journey.

You possess strong financial and business acumen, driving sales and profit by analyzing reports and managing costs. You execute strategic plans and create effective schedules that align with business goals, ensuring that your store meets its financial targets.

You are skilled in systems, processes, and technology, operating and supporting all systems while troubleshooting issues. You prioritize daily operations to ensure smooth business and guest experiences, demonstrating your ability to adapt to changing circumstances.

What you'll do

In this role, you will lead your team by balancing people, operations, and business performance. You will build an inclusive culture while coaching talent and using technology to optimize operations and drive profitability. Your responsibilities will include maintaining high standards of food quality, safety, and cleanliness, while adapting to a dynamic environment.

You will oversee the full employee lifecycle, ensuring compliance and delivering timely feedback to your team. You will develop a strong, diverse talent pipeline and foster a culture of trust and transparency within your store. Your leadership will inspire your team to excel in their roles and contribute to the overall success of the store.

You will maintain high standards for food safety and cleanliness, resolving any facility, supply, and food quality issues that arise. Your focus on team safety will ensure a secure working environment for all employees.

Delivering exceptional customer experiences will be a key focus of your role. You will act on guest metrics and make data-informed business decisions to enhance the overall customer journey. Your commitment to hospitality will ensure that every guest feels valued and welcomed.

You will drive sales and profit by analyzing reports, managing costs, and executing strategic plans. Your ability to create effective schedules aligned with business goals will contribute to the store's financial success.

You will operate and support all systems, troubleshooting issues as they arise. Your prioritization of daily operations will ensure smooth business and guest experiences, allowing your team to focus on delivering exceptional service.

What we offer

At sweetgreen, we are committed to building a healthier future through real food. We offer a supportive and inclusive work environment where you can thrive as a leader. Join us in our mission to inspire healthier communities and make a positive impact through your work.

We encourage you to apply even if your experience doesn't match every requirement. Your passion for food and commitment to excellence will be valued as part of our team.