Enterprise Services Engineer • Mid-Level

Who you are

You have a strong technical background and experience in customer-facing roles, ideally with a focus on enterprise software solutions. You excel in problem-solving and have a knack for operationalizing complex platforms to meet customer needs. Your communication skills are top-notch, allowing you to convey technical concepts clearly to both technical and non-technical stakeholders. You thrive in team-based environments and enjoy collaborating with various roles to ensure customer success. You are adaptable and eager to learn, always looking for ways to improve processes and outcomes for your clients.

Desirable

Experience with the Tanium platform or similar enterprise solutions is a plus. Familiarity with federal government operations and compliance requirements will help you navigate the unique challenges of this role. A background in IT support or customer success will also be beneficial as you engage with clients to address their needs effectively.

What you'll do

As an Enterprise Services Engineer at Tanium, you will be responsible for operationalizing and maintaining the Tanium platform for our customers. You will work closely with Solution Engineers and Customer Success Managers to identify opportunities for customers to derive greater value from the platform. Your role will involve solving complex technical issues, conducting regular health checks on assigned accounts, and documenting best practices to enhance service delivery. You will also contribute to after-action reports and root cause analyses to ensure continuous improvement in service quality. Your ability to communicate effectively will be crucial as you address customer support cases and collaborate with account teams on strategic activities.

What we offer

At Tanium, we believe in the power of teamwork and community engagement. Each team member is given five days of volunteer time off to contribute to causes they care about. We foster a culture of growth and development, providing opportunities for you to succeed and advance in your career. Our commitment to our employees extends beyond work, as we prioritize a supportive and inclusive environment where everyone can thrive. Join us in making a difference for our customers and communities while building a rewarding career in enterprise services.