Customer Operations • Entry-Level

Who you are

You are passionate about providing world-class customer service and have a strong desire to support small businesses. You thrive in a dynamic environment and enjoy engaging with customers to resolve their inquiries and educate them about products. You understand the importance of making customers feel valued and empowered.

You possess excellent communication skills, both verbal and written, and can adapt your approach to meet the needs of diverse customers. You are a team player who enjoys collaborating with colleagues to enhance the customer experience and contribute to a positive workplace culture.

What you'll do

As a Customer Relations Agent at Teya, you will be the first point of contact for our small merchant customers. You will assist them through various communication channels, ensuring they receive timely and effective support. Your role will involve educating customers about our payment and software services, helping them navigate our tools, and resolving any issues they may encounter.

You will work closely with the Customer Operations team to identify common customer challenges and contribute to improving our service offerings. Your insights will help shape the way we support our customers and enhance their experience with Teya.

What we offer

At Teya, we believe in fostering a supportive community where every team member can thrive. You will have access to continuous learning opportunities and be part of a high-energy culture dedicated to making a difference for small businesses. We offer comprehensive benefits and a chance to be part of a mission-driven organization that values diversity and inclusion.