About Teya
Empowering small businesses with seamless financial solutions
Key Highlights
- Over 300,000 business owners served
- Headquartered in London, UK
- 1,000-5,000 employees dedicated to fintech solutions
- Comprehensive services including payments and cash advances
Teya is a comprehensive financial platform designed specifically for small and growing businesses, offering services such as payment processing, loyalty programs, and cash advances. Based in London, Teya has successfully assisted over 300,000 business owners in enhancing their operations and custome...
π Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and a flexible remote work policy, fostering a healthy work-life balance....
π Culture
Teya promotes a culture of innovation and customer-centricity, encouraging employees to contribute ideas that directly impact small businesses. The co...
Overview
Teya is hiring a Customer Relations Agent to join their diverse team focused on providing exceptional customer service to small merchants. You'll assist customers through various communication channels and help improve company processes. This role is ideal for those looking to start their career in customer support.
Job Description
Who you are
You are enthusiastic about customer service and have a strong desire to help others. You possess excellent communication skills, allowing you to address customer queries and complaints effectively. You are detail-oriented, ensuring accurate record-keeping and updates in the database. You thrive in a team environment and are eager to contribute to a culture of continuous improvement. You understand the importance of customer feedback and are committed to relaying insights to enhance company processes. You are adaptable and can handle various communication channels, including calls, emails, and web chats.
What you'll do
In this role, you will join Teya's Customer Relations team, where your primary mission will be to provide world-class support to small merchants. You will answer incoming calls, emails, and web chats, addressing customer queries and complaints promptly and professionally. You will maintain accurate records of customer interactions and ensure that all issues are escalated to senior management when necessary. You will gather feedback from customers to identify trends and areas for improvement, contributing to the overall enhancement of Teya's services. You will work closely with your team to ensure that every customer feels valued and supported, helping them reconnect with the joy of running their business.
What we offer
Teya offers a vibrant and energetic work environment where you can grow your skills in customer relations. You will be part of a diverse team that values collaboration and innovation. We are committed to providing our employees with the tools and support they need to succeed. You will have opportunities for professional development and the chance to make a meaningful impact on our customers' experiences. We believe in fostering a culture of inclusivity and support, ensuring that every team member feels empowered to contribute their ideas and insights.
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