About The Farmers Dog
Fresh dog food delivered to your door
Key Highlights
- Founded in 2014, headquartered in NYC
- Over $100 million raised from top investors
- Meals designed by veterinary nutritionists
- USDA-certified kitchen for meal preparation
The Farmer's Dog is a pet food delivery service that offers fresh, vet-designed meals tailored to individual dogs based on their age, breed, and health needs. Founded in 2014 by Brett Podolsky and Jonathan Regev, the company has raised over $100 million in funding from investors like Lerer Hippeau a...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible PTO, and a remote-friendly work environment. The company also offers health benefits an...
🌟 Culture
The Farmer's Dog fosters a pet-centric culture, emphasizing health and wellness for both employees and their pets. The team is committed to transparen...
Customer Support • Entry-Level
Overview
The Farmer’s Dog is hiring a Customer Care Advisor to engage with customers and improve their pets' lives. You'll provide meaningful conversations and support to pet owners. This position is ideal for dog lovers looking to make a difference.
Job Description
Who you are
You are a dog person who believes in delivering service simply and with love, just like the food we provide. You have a desire to engage in meaningful conversations that help our customers improve the quality of their dogs' lives. You are passionate about pet care and are eager to contribute to a company that is changing the landscape of pet health.
You thrive in a customer-centric environment and enjoy building relationships with pet owners. You understand the importance of providing honest and straightforward information to help customers make informed decisions about their pets' nutrition and care. You are empathetic and patient, always ready to listen and assist.
What you'll do
As a Customer Care Advisor, you will be the first point of contact for our customers, answering their questions and addressing their concerns. You will engage in meaningful conversations that help pet owners understand the benefits of our personalized subscription service. Your role will involve providing support through various channels, ensuring that every interaction is positive and informative.
You will work closely with other team members to ensure that our customers receive the best possible experience. This includes collaborating with the operations team to address any issues that may arise and providing feedback to improve our services. You will also participate in training sessions to stay updated on our products and services, ensuring you can provide accurate information to customers.
What we offer
At The Farmer’s Dog, we offer a dynamic and forward-thinking culture that values innovation and honesty. You will be part of a team that is dedicated to improving the lives of pets and their owners. We provide opportunities for growth and development within the company, as well as a supportive work environment that encourages collaboration and creativity. Join us in our mission to bring peace of mind to our customers and health to their companions.
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