About Tide
Empowering SMEs with tailored financial solutions
Key Highlights
- Over 1 million customers globally, 650,000 in the UK
- $410 million raised in funding to date
- Headquartered in the City of London, UK
- Offers a range of accountancy tools alongside business accounts
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
🎁 Benefits
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
🌟 Culture
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Overview
Tide is hiring a CRM Manager to lead their Paid Plans CRM team, focusing on driving engagement and retention for SMEs. This role requires experience in CRM strategies and data-driven decision-making.
Job Description
Who you are
You are an experienced CRM professional with a strong background in managing customer relationships and driving engagement strategies. You have a proven track record of using data to inform decisions and improve customer experiences. Your ability to collaborate with cross-functional teams allows you to effectively implement CRM initiatives that align with business goals. You thrive in a fast-paced environment and are passionate about helping small businesses succeed. You understand the importance of customer retention and are skilled in developing strategies that enhance long-term value for customers.
What you'll do
In this role, you will lead the Paid Plans CRM team at Tide, focusing on creating and executing strategies that drive customer engagement and retention. You will analyze customer data to identify trends and opportunities for improvement, ensuring that our CRM initiatives are effective and aligned with our mission to support SMEs. You will collaborate closely with marketing, product, and technology teams to develop integrated campaigns that resonate with our members. Your responsibilities will include overseeing the execution of CRM campaigns, measuring their success, and iterating on strategies based on performance metrics. You will also play a key role in mentoring and developing team members, fostering a culture of experimentation and innovation.
What we offer
At Tide, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about transforming the small business banking market. Join us in our mission to help SMEs save time and money, allowing them to focus on what they love.
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