About Tines
No-code automation for efficient security operations
Key Highlights
- Dublin headquarters with 201-500 employees
- $271.1 million raised across multiple funding rounds
- Serves clients like OpenTable and Box
- Series B stage, focusing on expanding technological capabilities
Tines is a Dublin-based company specializing in no-code automation for security teams, helping to streamline complex manual processes. With over $271 million raised in funding, Tines serves notable clients such as OpenTable and Box, and has established itself as a leader in the B2B security automati...
🎁 Benefits
Tines offers startup equity with an extended exercise window, matching retirement plans, and a home office setup. Employees enjoy private healthcare p...
🌟 Culture
Tines is committed to combating burnout among security analysts by providing an automation platform that enhances efficiency and allows teams to focus...
Customer Success Manager • Mid-Level
Tines • United States - Remote
Overview
Tines is hiring a Renewals Manager to manage the entire renewal lifecycle for customers, focusing on retention and revenue maximization. This remote position is based on the East coast of the United States.
Job Description
Who you are
You have a strong background in customer success or account management, with a proven track record of driving customer retention and satisfaction. Your experience includes managing customer relationships and understanding their needs to ensure they receive maximum value from the product. You are detail-oriented and possess excellent organizational skills, allowing you to manage multiple accounts effectively. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional customer experiences. You are passionate about helping customers succeed and are committed to continuous improvement in processes and practices. You understand the importance of data-driven decision-making and are comfortable using analytics to inform your strategies.
What you'll do
As a Renewals Manager at Tines, you will own and manage the complete renewals process for our customers. This includes developing and implementing best practices for renewal operations, ensuring a seamless experience for customers. You will play a critical role in driving retention and reducing churn by proactively engaging with customers and addressing their concerns. You will collaborate with sales, customer success, and product teams to identify opportunities for upselling and cross-selling, maximizing net revenue retention. Your responsibilities will also include analyzing renewal metrics and customer feedback to continuously improve the renewal process and enhance customer satisfaction.
What we offer
Tines provides a supportive and inclusive work environment where you can grow your career. We offer competitive compensation and benefits, along with opportunities for professional development. You will be part of a dynamic team that values innovation and collaboration, working towards a common goal of delivering exceptional customer experiences. Join us on our journey to empower businesses with our intelligent workflow platform.
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