About AuditBoard
Streamlining audit and compliance for enterprises
Key Highlights
- Over 2,000 enterprise customers including Boeing & Activision
- Headquartered in Cerritos, CA with 501-1000 employees
- $43.6 million raised in Series A funding
- Revenues exceed $100 million with 60% annual growth rate
AuditBoard is a leading provider of governance, risk, and compliance software, helping enterprises transform their audit processes. With over 2,000 customers, including Boeing, Activision, and Priceline, AuditBoard has established itself as a market leader in Audit Management. Headquartered in Cerri...
🎁 Benefits
AuditBoard offers competitive benefits including company equity, comprehensive health insurance, vision and dental coverage, and 8-16 weeks of paid pa...
🌟 Culture
AuditBoard's culture is rooted in its founders' extensive experience in the Big Four, driving a focus on innovation and efficiency in risk management....
Customer Success Manager • Mid-Level
Overview
AuditBoard is seeking an Enterprise Renewals Manager to maintain customer retention and drive revenue growth. You'll focus on subscription renewals and customer expansion strategies. This role requires strong customer relationship skills and experience in post-sales environments.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a SaaS environment — your experience has equipped you with the skills to foster strong relationships and ensure customer satisfaction. You understand the importance of retention and are motivated by the challenge of driving revenue growth through renewals and expansions. You are detail-oriented and possess excellent communication skills, allowing you to effectively engage with clients and internal teams alike. You thrive in a collaborative environment and are committed to working closely with cross-functional teams to deliver exceptional service to customers.
Desirable
Experience with subscription-based models is a plus, as is familiarity with CRM tools and customer success metrics. You are comfortable analyzing data to inform your strategies and decisions, and you have a knack for identifying opportunities for upselling and cross-selling within existing accounts. You are adaptable and can navigate the complexities of customer needs, ensuring that their expectations are met and exceeded.
What you'll do
As an Enterprise Renewals Manager at AuditBoard, you will play a crucial role in the post-sales process, focusing on subscription renewals and customer retention. You will manage the entire renewal process, from quoting and revising contracts to reporting and closing deals. Your goal will be to maintain market-leading retention rates while identifying opportunities for expansion within the current customer base. You will collaborate with sales, product, and support teams to ensure that customers receive the highest level of service and support. You will also be responsible for tracking renewal metrics and reporting on your progress to leadership, helping to shape the overall strategy for customer success.
What we offer
AuditBoard offers a dynamic work environment where innovation is encouraged, and your contributions are valued. You will have the opportunity to work with a talented team dedicated to customer loyalty and revenue growth. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to help organizations achieve greater clarity and agility in their audit, risk, ESG, and InfoSec processes.
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