Customer Success Engineer • Entry-Level

Who you are

You are a technical Customer Success Engineer excited to learn new technologies and help customers maximize their value post-sale. With experience in customer success at two or more companies in the cybersecurity field, you understand the importance of customer satisfaction and retention. You thrive in a fast-paced startup environment and are eager to contribute to the growth of a company that is making significant strides in cybersecurity. Your technical background allows you to communicate effectively with both customers and internal teams, ensuring that customer needs are met and exceeded. You are adaptable and ready to take on the challenges that come with being the first Customer Success Engineer at Tracebit, helping to build the technical foundation for customer outcomes at scale.

Desirable

Experience with security tools and platforms, particularly in cloud environments, is a plus. Familiarity with canary deployment strategies and intrusion detection systems will help you excel in this role. You are also open to learning about new technologies and methodologies that can enhance customer success initiatives.

What you'll do

As the Founding Customer Success Engineer at Tracebit, you will play a crucial role in ensuring that our customers achieve maximum value from our innovative cybersecurity solutions. You will work closely with our customers, understanding their needs and helping them navigate our product offerings. Your responsibilities will include onboarding new customers, providing technical support, and gathering feedback to inform product development. You will collaborate with the engineering team to address customer concerns and improve our offerings based on real-world usage. Additionally, you will develop and implement best practices for customer success, helping to establish a strong foundation for future growth in this area. Your role will be pivotal in shaping the customer experience and driving customer satisfaction as we scale.

What we offer

Joining Tracebit means becoming part of a rapidly growing startup that is at the forefront of cybersecurity innovation. You will have the opportunity to work with some of the best security teams in the industry and contribute to a product that is making a real impact. We offer a supportive environment where you can grow your skills and advance your career. Our team is committed to helping you succeed, and we encourage you to apply even if your experience doesn't match every requirement. We are keen to support candidates who require visa sponsorship, ensuring that talented individuals can join our mission to enhance cybersecurity for organizations worldwide.