About TravelPerk
Revolutionizing business travel for companies worldwide
Key Highlights
- Over 10,000 companies use TravelPerk, including Spotify and Uber
- $180 million raised from top investors like Kinnevik and General Catalyst
- Headquartered in Barcelona, Spain with a growing global presence
- Offers 24/7 customer support and a user-friendly platform
TravelPerk is a leading business travel platform headquartered in Barcelona, Spain, providing an all-in-one solution that combines the world's largest travel inventory with powerful management features. The platform serves over 10,000 companies, including notable clients like Spotify and Uber, and h...
π Benefits
Employees enjoy competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements, fostering a healthy work-life bala...
π Culture
TravelPerk promotes a culture of innovation and customer-centricity, encouraging teams to experiment and iterate quickly to enhance the travel experie...
Account Manager β’ Mid-Level
TravelPerk β’ Barcelona - On-Site
Overview
TravelPerk is hiring an Account Manager Support to ensure customer satisfaction in the DACH region. You'll play a key role in supporting clients and enhancing their experience with the platform. This position requires strong communication skills and a customer-focused mindset.
Job Description
Who you are
You are a customer-focused professional with experience in account management or customer support. You understand the importance of ensuring clients feel valued and supported, especially in the DACH region. Your communication skills are top-notch, allowing you to effectively engage with customers and address their needs. You thrive in a collaborative environment and are excited about contributing to a team that values innovation and simplicity in travel management.
You have a proactive approach to problem-solving and are eager to learn about the travel and SaaS industries. Your ability to work well under pressure and manage multiple tasks will help you succeed in this role. You are fluent in German and English, enabling you to communicate effectively with clients in the DACH region.
What you'll do
In this role, you will be pivotal in ensuring our customers in the DACH region feel supported and valued. You will assist clients with their inquiries, providing timely and effective solutions to enhance their experience with our platform. You will collaborate closely with other teams to ensure that customer feedback is communicated and addressed, contributing to the continuous improvement of our services.
You will also play a role in onboarding new clients, helping them navigate our platform and understand its features. Your insights will be valuable in identifying opportunities for upselling and cross-selling additional services to enhance customer satisfaction. You will be responsible for maintaining strong relationships with clients, ensuring they receive the highest level of service and support.
What we offer
At TravelPerk, we offer a dynamic work environment where you can make a real impact. You will be part of a diverse team that values curiosity and innovation. We provide opportunities for professional growth and development, ensuring you have the resources you need to succeed in your role. Our company culture emphasizes collaboration and teamwork, making it a great place to build your career in account management.
We encourage you to apply even if your experience doesn't match every requirement. Join us in transforming how businesses manage travel and expenses, and help us deliver a 7-star experience to our customers.
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