About Trendyol
Turkey's leading e-commerce platform for all needs
Key Highlights
- Over 300,000 sellers on the platform
- Raised $1B+ in funding with a $16B+ valuation
- Headquartered in Istanbul, Turkey
- Employs 4,000+ people, including couriers and service providers
Trendyol, headquartered in Istanbul, Turkey, is a leading e-commerce platform that connects millions of customers with over 300,000 sellers. As part of Trendyol Group, the company has raised over $1 billion in funding, with a valuation exceeding $16 billion. Trendyol serves a diverse customer base a...
π Benefits
Trendyol offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
π Culture
Trendyol fosters a data-driven culture focused on innovation and customer satisfaction, encouraging teams to experiment and adapt quickly to market ne...
Overview
Trendyol is seeking a Customer Experience Insights Professional to uncover local consumer insights in the Gulf region. You'll work cross-functionally with teams to shape strategies and improve customer experience. This role requires a curious and driven mindset.
Job Description
Who you are
You are a curious and driven professional with a strong understanding of local consumer behavior in the Gulf region. You thrive in a collaborative environment and enjoy working cross-functionally with teams such as Product, Category, and Operations to uncover insights that drive business growth. Your data-driven mindset allows you to analyze consumer trends and contribute to impactful strategies that enhance customer experience.
You possess excellent communication skills, enabling you to articulate insights and recommendations effectively to various stakeholders. You are adaptable and eager to learn, continuously seeking opportunities to grow both personally and professionally within a dynamic team environment. Your passion for customer experience drives you to explore innovative solutions that align with the company's growth objectives.
What you'll do
In this role, you will be responsible for uncovering local consumer insights that inform pricing, discount, and marketing strategies. You will collaborate with cross-functional teams to analyze data and identify opportunities for improvement in customer experience. Your insights will play a crucial role in shaping strategies that drive sustainable and scalable growth for Trendyol.
You will engage in research initiatives to gather and analyze consumer feedback, ensuring that the company's offerings align with customer needs and preferences. By leveraging your local knowledge and expertise, you will contribute to the development of impactful marketing strategies that resonate with the target audience. Your work will directly influence the company's ability to enhance customer satisfaction and loyalty.
What we offer
Trendyol fosters a strong learning culture where team members are encouraged to grow together. You will have the opportunity to work in a small, agile team that values collaboration and innovation. The company is committed to providing a supportive environment that empowers you to take ownership of your projects and make a meaningful impact on the business. Join us in our international growth journey and help shape the future of customer experience in the Gulf region.
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