About Trendyol
Turkey's leading e-commerce platform for all needs
Key Highlights
- Over 300,000 sellers on the platform
- Raised $1B+ in funding with a $16B+ valuation
- Headquartered in Istanbul, Turkey
- Employs 4,000+ people, including couriers and service providers
Trendyol, headquartered in Istanbul, Turkey, is a leading e-commerce platform that connects millions of customers with over 300,000 sellers. As part of Trendyol Group, the company has raised over $1 billion in funding, with a valuation exceeding $16 billion. Trendyol serves a diverse customer base a...
π Benefits
Trendyol offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
π Culture
Trendyol fosters a data-driven culture focused on innovation and customer satisfaction, encouraging teams to experiment and adapt quickly to market ne...
Overview
Trendyol is hiring a Customer Experience Quality Professional to evaluate customer interactions and drive continuous improvement initiatives. You'll work closely with various teams to enhance service quality and customer satisfaction.
Job Description
Who you are
You have a strong background in customer experience management, with a focus on quality assurance and continuous improvement. You understand the importance of evaluating customer interactions and ensuring service quality standards are met. Your analytical skills allow you to identify root causes behind quality gaps and implement effective solutions. You thrive in a collaborative environment, working closely with internal stakeholders and external partners to drive impactful changes.
You possess excellent communication skills, enabling you to convey quality insights effectively to various teams. Your data-driven mindset helps you make informed decisions that enhance customer satisfaction and operational efficiency. You are proactive in seeking opportunities for improvement and are committed to fostering a culture of learning and growth within your team.
What you'll do
As a CX Quality Professional at Trendyol, you will be responsible for evaluating customer interactions across multiple regions. Your primary goal will be to ensure that service quality standards are consistently met. You will analyze customer feedback and interactions to identify areas for improvement, driving initiatives that enhance the overall customer experience.
You will collaborate with cross-functional teams, including Product, Category, and Operations, to uncover opportunities for growth and impact. By transforming quality insights into actionable business improvements, you will play a crucial role in enhancing customer satisfaction and operational efficiency. Your work will involve close coordination with internal stakeholders and outsource partners, ensuring that quality standards are upheld across all customer interactions.
What we offer
At Trendyol, we foster a strong learning culture and a data-driven mindset. You will have the opportunity to grow both as an individual and as part of a team that values collaboration and continuous improvement. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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