Solutions Engineer • Senior

Who you are

You are an experienced pre-sales engineer with a strong technical background and excellent communication skills. You have a proven track record of building relationships with executives and technical decision-makers, demonstrating your ability to convey complex technical concepts in an engaging manner. Your experience includes working with customer engagement platforms, and you are comfortable navigating both technical and business discussions. You understand the importance of customer success and are dedicated to ensuring that clients achieve their goals with Twilio's solutions.

You possess a deep understanding of the communications landscape and are familiar with the challenges businesses face in this space. Your ability to articulate the value of Twilio's offerings to diverse audiences, including C-level executives, sets you apart. You are also adaptable and can thrive in a remote-first environment, collaborating effectively with teams across different regions.

Desirable

Experience in the APJ region, particularly with Mandarin-speaking customers, is a plus. Familiarity with AI technologies and their application in customer engagement can enhance your effectiveness in this role. You are eager to learn and grow within the company, contributing to Twilio's mission of revolutionizing communications.

What you'll do

In this role, you will be responsible for delivering technical presentations and demonstrations that showcase Twilio's Customer Engagement Platform. You will work closely with sales teams to identify customer needs and tailor solutions that meet those requirements. Your ability to build trust with clients will be crucial in securing technical wins and ensuring successful implementations.

You will engage with customers throughout the sales process, providing technical expertise and guidance to help them understand how Twilio's solutions can address their specific challenges. This includes conducting workshops, participating in customer meetings, and collaborating with product teams to relay customer feedback and insights.

As a Principal Presales Engineer, you will also play a key role in developing and refining technical sales materials, ensuring that they effectively communicate the benefits of Twilio's offerings. You will stay up-to-date with industry trends and competitive landscape, allowing you to position Twilio as a leader in the communications space.

What we offer

Twilio offers a remote-first work environment that fosters collaboration and innovation. You will be part of a diverse team that values inclusion and connection, regardless of your location. The company is committed to your professional growth, providing opportunities for skill development and career advancement. Twilio also emphasizes work-life balance, ensuring that employees can thrive both personally and professionally.