Customer Support • Entry-Level

Who you are

You are fluent in Romanian and possess excellent English language skills, allowing you to communicate effectively in a diverse environment. You remain calm under pressure and have strong organizational skills, integrity, and a commitment to follow through on tasks. Your ability to troubleshoot problems and find speedy resolutions makes you an asset in high-stress situations. You thrive in a collaborative team environment, contributing positively to team dynamics and learning from your colleagues.

What you'll do

In this role, you will be part of the Incident Response Team, handling safety concerns that arise on the Uber platform. You will efficiently manage a high volume of safety incidents, ensuring that each case is resolved accurately and in a timely manner. Your responsibilities will include coordinating with internal teams such as Communications, Trust & Safety, Insurance, and Legal to facilitate case resolution for high severity incidents. You will document investigations thoroughly and maintain excellent interpersonal skills while delivering outstanding customer service. Your critical thinking and creative problem-solving skills will be essential as you navigate complex incident types.

What we offer

At Uber, we prioritize safety and customer service, and we are committed to providing our employees with a supportive work environment. You will have the opportunity to work in a dynamic team that values collaboration and learning. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering growth and development within our teams.