Customer Support • Entry-Level

Who you are

You are incredibly empathetic and understanding of all parties involved, including riders and drivers. As a powerful advocate for Uber’s users, you are passionate about enhancing the community experience. You remain cool and calm under pressure, showcasing outstanding organizational skills, integrity, and great follow-through on tasks. Your eloquence allows you to strike the perfect tone when explaining policies or responding to support issues via phone or IAS. You love Uber and are driven by helping others while being on the front lines of a highly visible, fast-growing brand. You can move quickly with care, adopting a proactive approach to problem-solving.

What you'll do

In this role, you will be responsible for helping and supporting users with incidents that occur during trips. Your primary focus will be on resolving issues promptly and effectively, turning unhappy users into strong advocates for Uber. You will work closely with the safety investigations support teams to ensure that safety is prioritized and that Uber lives up to its cultural value of standing for safety. Your role will involve developing honest relationships with the community and ensuring that all parties feel heard and supported throughout the investigation process.

What we offer

Uber provides a dynamic work environment where you can grow your skills and contribute to a mission-driven company. You will have the opportunity to work with a diverse team and engage with various stakeholders, enhancing your professional development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.