Customer Support • Mid-Level

Who you are

You have a strong background in customer support, particularly in handling complex issues and providing effective solutions. Your ability to communicate clearly and empathetically allows you to create advocates out of even the most frustrated users. You thrive in a fast-paced environment and are always looking for innovative ways to enhance the customer experience. You are data-driven, regularly analyzing trends to inform your approach and improve service delivery. You understand the importance of safety and are committed to resolving incidents effectively and efficiently.

What you'll do

As a Safety Investigations Specialist II at Uber, you will take ownership of customer requests and resolve tickets across various lines of business. You will provide support through multiple channels, including phone, chat, and email, ensuring that each interaction is handled with care and professionalism. Collaborating with partners, you will work towards ideal solutions for incidents, leveraging your problem-solving skills to address safety concerns. You will also analyze data on a weekly basis to identify trends and contribute to the continuous improvement of policies and services. Handling social media escalations will be part of your responsibilities, ensuring that safety incidents reported on platforms like Facebook and Twitter are addressed promptly and effectively.

What we offer

At Uber, you will be part of a dynamic team that values collaboration and continuous learning. You will have the opportunity to grow your skills in a supportive environment while making a meaningful impact on the safety and satisfaction of our users. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to contribute to our mission.