About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
π Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
π Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Dutch-speaking Uber Eats Support Specialist to provide exceptional customer service and support. You'll resolve customer issues through various channels and communicate effectively with stakeholders. This role requires proficiency in Dutch and English.
Job Description
Who you are
You are a proactive problem solver with a strong commitment to providing exceptional customer service. Proficiency in Dutch and English is essential, as you will be communicating with a diverse range of customers and partners. You thrive in a fast-paced environment and are comfortable navigating multiple applications and tools to resolve customer inquiries efficiently. Your exceptional reading comprehension and writing skills enable you to connect with customers effectively, ensuring their issues are addressed promptly.
You are currently living in Lisbon or are willing to relocate, and you are available to work in rotating shifts from Monday to Sunday. Your high proficiency in using computers allows you to type quickly and navigate between various tools seamlessly. You understand the importance of documentation and notation on customer contacts and trends, providing valuable feedback to leadership and program teams regarding processes and trends.
What you'll do
As an Uber Eats Support Specialist, you will be responsible for resolving a high volume of customer contacts through various support modalities, including inbound and outbound calls, email, chat, and tickets. You will investigate case details to determine the root cause of issues and communicate quickly and effectively with internal and external stakeholders. Triage and escalate urgent issues to drive them to resolution will be part of your daily tasks, ensuring that customers receive timely assistance.
You will complete thorough documentation and notation on customer contacts and trends, which will help improve the overall support process. Your role will involve providing feedback to leadership and program teams regarding processes and trends, contributing to the continuous improvement of customer support services. You will play a crucial role in turning unhappy users into dedicated advocates for Uber Eats, ensuring that every customer interaction is a positive experience.
What we offer
At Uber, we believe in investing in our employees and providing them with the tools and resources they need to succeed. You will be part of a dynamic team that values collaboration and communication. We encourage you to apply even if your experience doesn't match every requirement, as we are looking for individuals who are eager to learn and grow within the company. Join us in making a difference in the lives of our customers and partners.
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