Customer Support • Entry-Level

Who you are

You are a proactive problem solver with a strong ability to communicate effectively in high-pressure situations. Your empathy allows you to connect with customers, ensuring they feel heard and understood. You thrive in dynamic environments where you can adapt quickly to changing tools and workflows. Your resilience helps you manage complex customer issues, turning uncertainty into clarity for users. You are comfortable navigating multiple contact management systems and can make thoughtful decisions even when the path forward isn't obvious. You have a passion for helping others and find purpose in bridging the digital and real worlds.

What you'll do

As a Customer Support Representative at Uber, you will support riders, drivers, couriers, and merchants during critical moments. You will resolve a high volume of complex customer issues through phone, chat, and email, ensuring that each interaction is handled with care and professionalism. Your role will involve investigating case details to identify root causes and patterns, escalating issues that impact user experience to improve support processes. You will adapt to evolving tools and workflows, unblocking your team and enhancing the overall customer experience. Your ability to communicate with empathy will be essential in managing internal and external stakeholder expectations.

What we offer

At Uber, you will be part of a vibrant team dedicated to solving real-world problems. We provide a supportive environment where your unique perspective matters. You will have opportunities for growth and development within the company, as well as the chance to make a significant impact on the community we serve. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.