About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
π Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
π Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring an Eats Coordinator for their Merchant Expert Team to manage merchant relationships and handle escalations. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You are a highly motivated and detail-oriented Customer Service Specialist with a knack for building strong relationships. You thrive on solving challenges and have a proactive approach to managing merchant escalations. Your ability to communicate with clarity and negotiate effectively sets you apart in ensuring exceptional outcomes for merchants.
You take pride in exceeding merchant expectations and are comfortable handling high-impact situations. Your experience in customer service has equipped you with the skills to anticipate issues before they arise, making you a valuable asset to the Merchant Expert team.
What you'll do
In this role, you will act as the point of contact for merchant escalations from account managers, taking full ownership of complex issues and driving resolutions. You will collaborate cross-functionally with Central and Ops teams to resolve merchant and process issues, ensuring high levels of satisfaction.
You will manage the end-to-end process for restaurant change of ownerships, initiating contact with both new and previous owners to set expectations and collect necessary information. Your proactive account management will play a crucial role in driving retention and strengthening partnerships.
What we offer
At Uber, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to make a significant impact on our merchant relationships and contribute to the overall success of the Eats team.
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