About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Safety Investigations Specialist III to manage critical incidents and provide world-class customer support. You'll work directly with users to address safety and non-safety issues. This role requires strong communication skills and the ability to analyze data for improvement.
Job Description
Who you are
You have experience in handling critical incidents and providing exceptional customer support — your ability to communicate effectively with users is key in addressing safety concerns and ensuring their well-being. You understand the importance of brand reputation and are committed to minimizing risks associated with incidents. Your analytical skills allow you to document incidents thoroughly and collaborate with partners to find effective solutions.
You are adept at managing social media escalations and understand the nuances of public perception — your experience in auditing processes ensures that policies are applied correctly by investigating agents. You thrive in a team environment, coordinating with various departments to enhance operational efficiency and effectiveness.
What you'll do
In this role, you will work on critical incidents reported by users, providing support through emails and phone calls. You will document all incidents meticulously and collaborate with partners to develop ideal solutions for each case. Handling social media escalations will be part of your responsibilities, ensuring that reports on platforms like Facebook and Twitter are addressed promptly and effectively.
You will audit the application of processes and policies by investigating agents, ensuring compliance and quality in incident handling. Analyzing data to create root-cause analyses of high-level cases will help identify areas for improvement, contributing to the overall safety and efficiency of operations. You will also conduct project and program evaluations, providing feedback to enhance team skills and abilities.
What we offer
At Uber, you will be part of a dedicated team focused on safety and brand integrity. We offer a supportive work environment where your contributions directly impact the organization. You will have opportunities for professional growth and development, working alongside talented colleagues who share your commitment to excellence in customer support and safety management.
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