About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Product Operations • Lead
Uber • San Francisco - Hybrid
Skills & Technologies
Overview
Uber is hiring a Global Product Operations Lead to drive the COE Efficiency Program for customer support operations. You'll work with AI and automation solutions to enhance agent productivity. This position requires experience in operational excellence and collaboration with cross-functional teams.
Job Description
Who you are
You have a strong background in product operations, with experience leading efficiency programs that enhance customer support. Your expertise in AI and automation allows you to identify opportunities for productivity improvements and implement scalable solutions. You thrive in collaborative environments, working closely with engineering and product teams to drive operational excellence.
You possess excellent communication skills, enabling you to effectively partner with various stakeholders, including FieldOps teams and leaders. Your ability to understand complex business processes and translate them into actionable strategies is a key strength. You are comfortable leading a team and guiding them towards achieving shared goals.
What you'll do
As the Global Product Operations Lead, you will define the vision and roadmap for the COE Efficiency Program, focusing on operational excellence across global support operations. You will partner with Product, Engineering, and Field Operations to identify and implement AI and automation solutions that streamline workflows and enhance agent productivity. Your role will involve leading work streams and programs to execute on the aligned strategy, ensuring that all initiatives are effectively rolled out and measured for success.
You will take an active role in collaborating with CO stakeholders to design scalable solutions that meet the needs of customer support agents. Your leadership will be crucial in driving the efficiency program forward, and you will be responsible for defining success metrics to track progress. You will also work closely with other AI and Engineering teams as needed to ensure that the solutions developed are robust and effective.
What we offer
Uber offers a dynamic work environment where you can make a significant impact on customer support operations. You will have the opportunity to lead innovative projects that leverage AI and automation, contributing to the overall efficiency of the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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