About Unity
Empowering creators to build amazing experiences
Key Highlights
- Public company (NYSE: U) with a $20B valuation
- Over 1.5 million monthly active creators
- Customers include Electronic Arts and Ubisoft
- $1.3B raised from investors like Sequoia and Silver Lake
Unity Technologies, headquartered in Vancouver, British Columbia, is the creator of the Unity game engine, widely used for developing both 2D and 3D games across multiple platforms. With over 1.5 million monthly active creators and customers including major studios like Electronic Arts and Ubisoft, ...
π Benefits
Unity offers competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from a compreh...
π Culture
Unity fosters a culture of creativity and innovation, encouraging employees to experiment and push the boundaries of game development. The company val...
Skills & Technologies
Overview
Unity is seeking a Senior Scaled Customer Success Specialist to empower small to mid-sized gaming studios. You'll leverage data analytics and AI tools to deliver high-impact support and drive customer success. This role requires a deep understanding of the game development lifecycle.
Job Description
Who you are
You have a strong background in customer success, particularly in the gaming industry, with a focus on small to mid-sized studios. Your experience includes developing and executing scaled customer success programs that leverage data analytics to enhance customer engagement and satisfaction. You understand the end-to-end game development lifecycle, from initial concept to live service monetization, and are adept at using AI and automation tools to deliver personalized support. You are skilled in analyzing customer health metrics and proactively managing customer relationships to ensure their success with Unity's platform. You thrive in a collaborative environment and are passionate about transforming traditional customer success models into scalable, high-efficiency systems.
Desirable
Experience with customer segmentation and health metrics management is a plus. Familiarity with game development tools and platforms will enhance your ability to connect with customers and understand their needs. You are comfortable gathering and analyzing customer feedback to relay actionable insights to product and marketing teams, influencing roadmap decisions and enhancing the overall customer experience.
What you'll do
In this role, you will develop and execute scaled customer success programs that utilize data analytics to design, build, and deploy multi-channel initiatives targeted at specific customer segments. You will proactively manage customer health metrics, identifying at-risk accounts and implementing interventions as necessary. Your responsibilities will include systematically gathering and analyzing feedback from the customer base to inform product and marketing strategies. You will collaborate closely with cross-functional teams to ensure that customer insights are integrated into product development and marketing efforts. Your goal will be to empower gaming studios to achieve maximum value from Unity's tools and services, ensuring a world-class customer experience.
What we offer
Unity offers a dynamic work environment where you can make a significant impact on the success of our customers. You will have the opportunity to work with a talented team dedicated to transforming the gaming industry. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower creators and help them succeed in their game development journeys.
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