Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success, with experience in leading customer interactions and a passion for helping others. You are detail-oriented and articulate, able to listen effectively and provide clear advice to clients. Your commercial mindset allows you to identify opportunities for account expansion and elevate product adoption. You thrive in a collaborative environment and are committed to building long-lasting relationships with customers. You understand the importance of soliciting feedback and using it to improve processes and solutions over time.

What you'll do

As a Customer Success Manager at UpGuard, you will be responsible for onboarding new customers and ensuring their successful deployment of our cybersecurity solutions. You will analyze customer pain points and work closely with them to mitigate these challenges using UpGuard technology. Your role will involve constant communication with customers around the world, guiding them from initial contact through to successful implementation. You will collaborate with the Success team to develop strategies that enhance customer satisfaction and retention, ensuring that our customers always come first.

What we offer

At UpGuard, we are committed to creating a supportive and innovative work environment. You will have the opportunity to work with a rapidly growing customer base and contribute to the development of robust cybersecurity solutions. We value your input and encourage you to think outside the box to help our customers thrive. Join us in making a difference in the cybersecurity landscape.