About Upvest
The investment API that transforms financial services
Key Highlights
- Raised $199.8 million in Series C funding
- Serves major clients including Ginmon, Vivid, and ABN AMRO
- Licensed for custody of both traditional securities and crypto
- Headquartered in Kollwitzkiez, Berlin, with 101-200 employees
Upvest is a Berlin-based fintech startup that simplifies investing through its innovative investment API, enabling businesses to offer a wide range of financial assets including stocks, ETFs, and cryptocurrencies. With backing from prominent VCs like Earlybird and BlackRock, Upvest has raised $199.8...
🎁 Benefits
Upvest offers a generous 30 days of holiday, a development budget for personal growth, and access to an in-house coach for wellbeing support. Employee...
🌟 Culture
At Upvest, the culture emphasizes innovation and flexibility, allowing employees to work on greenfield projects without legacy code. The company value...
Overview
Upvest is hiring a Client Experience Intern to provide exceptional support to B2B clients and contribute to building a first-class client experience. This role is based in Berlin and is ideal for those looking to start their career in customer operations.
Job Description
Who you are
You are eager to start your career in customer operations and have a client-first attitude. You thrive in a collaborative environment and are excited to support B2B clients in delivering flawless investment experiences. Your calmness and creativity help you solve problems effectively, ensuring that client interests are always prioritized. You are proactive in communicating with clients about any issues or events related to the service, demonstrating your commitment to exceptional client support.
What you'll do
In this internship, you will enable Europe’s leading Fintechs to deliver outstanding investment experiences by providing exceptional support to our B2B clients via email, Slack, and phone. You will assist clients with operational and administrative issues they may encounter, ensuring their needs are met promptly. You will contribute to desk building projects aimed at enhancing the Client Experience function, identifying areas for improvement within our service level agreements. Daily administrative checks will be part of your responsibilities to maintain high standards of service delivery.
What we offer
At Upvest, you will be part of a diverse team of over 270 professionals from more than 70 nationalities. We celebrate diversity and are committed to creating an inclusive environment for all employees. This internship provides a unique opportunity to gain hands-on experience in the Fintech industry, working alongside leading professionals and contributing to impactful projects. You will have the chance to learn and grow within a supportive environment that values curiosity and collaboration.
Interested in this role?
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