Customer Operations • Mid-Level

Who you are

You have a minimum of 2 years of experience in field collection or credit investigations — you've successfully managed high-risk portfolios and understand the nuances of effective negotiation. You possess a motorcycle and a valid license, which are essential for this role. Your educational background is diversified, with a preference for ongoing university studies, demonstrating your commitment to personal and professional growth. You are adept at using management apps and mapping tools, which help you navigate your fieldwork efficiently. Your knowledge of local zoning is a key asset in your role, allowing you to locate clients effectively.

What you'll do

In this position, you will conduct home and workplace visits to manage high-risk debt portfolios, employing strategic negotiation techniques to secure payment agreements and restructuring plans. You will execute activities aimed at locating clients in the field and validating their information, ensuring that all data is accurately updated in the CRM system in real-time. Your role will also involve detecting and documenting potential fraud alerts, contributing to the overall integrity of the collection process. You will work closely with your team to maximize recovery rates and prevent future issues, making your contributions vital to the company's success.

What we offer

Vana provides a fixed position with legal benefits and opportunities for growth and development within the company. You will be part of a supportive team that values your contributions and encourages your professional advancement. The work schedule is designed to balance your responsibilities while allowing for personal time, ensuring a healthy work-life balance.