Customer Operations • Mid-Level

Who you are

You have a minimum of 2 years of experience in field collections or credit investigations — you've developed strong negotiation skills and understand the nuances of managing high-risk portfolios. You possess a valid motorcycle license and have your own motorcycle, which is essential for this role. Your educational background includes at least a completed high school diploma, with ongoing university studies being a plus. You are familiar with management apps, mapping tools, and negotiation techniques, which help you excel in your responsibilities. Additionally, you have a good understanding of local zoning and demographics, enabling you to effectively locate clients.

What you'll do

In this role, you will conduct home and workplace visits to manage high-risk debt portfolios, ensuring effective recovery strategies are implemented. You will negotiate payment agreements, promises, and restructurings with clients, aiming to maximize recovery rates. Your responsibilities will also include executing client location activities in the field and validating information to ensure accuracy. You will be vigilant in detecting and documenting potential fraud alerts, contributing to the overall integrity of the collection process. Furthermore, you will update client information in the CRM system in real-time, ensuring that all data is current and accurate.

What we offer

Vana provides a fixed position with legal benefits and opportunities for growth and development within the company. You will be part of a supportive team that values your contributions and encourages professional advancement. The work schedule is structured to allow for a balance between fieldwork and administrative responsibilities, ensuring you can effectively manage your time and workload.