About Vanta
The AI platform for effortless trust management
Key Highlights
- Valuation of $4.15B after $150M Series C funding
- Over 1,000 employees dedicated to security compliance
- Headquartered in Civic Center, San Francisco, CA
- Helps startups achieve SOC 2 and ISO 27001 compliance
Vanta is a leading AI trust management platform headquartered in Civic Center, San Francisco, CA. The company specializes in helping startups streamline their security auditing processes, enabling them to achieve compliance with standards like SOC 2 and ISO 27001. With over 1,000 employees and a val...
🎁 Benefits
Vanta offers comprehensive medical, dental, and vision coverage for employees and their dependents, along with a competitive PTO policy. Employees enj...
🌟 Culture
Vanta's culture is centered around efficiency and innovation in security compliance. By focusing on startups, Vanta fosters a unique environment that ...
Customer Success Manager • Mid-Level
Vanta • United States - Remote
Overview
Vanta is hiring a Customer Success Manager for the West Region to guide customers through their security and compliance journeys. You'll leverage your customer-centric approach to enhance customer satisfaction and retention. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You have a customer-centric approach and a passion for helping businesses achieve their security and compliance goals. Your experience in customer success or account management has equipped you with the skills to build strong relationships and drive customer satisfaction. You understand the importance of security in today's digital landscape and are eager to help clients navigate their compliance journeys with Vanta's solutions.
You thrive in a collaborative environment and enjoy partnering with cross-functional teams to deliver exceptional customer experiences. Your ability to communicate effectively with both technical and non-technical stakeholders allows you to bridge gaps and ensure that customers receive the support they need. You are proactive in identifying upsell opportunities and driving renewals, contributing to the overall health of the business.
What you'll do
As a Customer Success Manager at Vanta, you will lead all post-sales activities for upmarket customers in the West Region. You will be responsible for onboarding, implementation, and providing product expertise to ensure customers achieve their desired outcomes. Your role will involve managing a book of approximately 50 customers, ranging from 401 to 2000 employee accounts, and you will work closely with Account Managers to drive renewal and expansion opportunities.
You will guide customers through their security and compliance journeys, helping them understand and implement Vanta's specialized solutions. Your expertise in security best practices will be invaluable as you assist customers in achieving robust compliance outcomes. You will also play a key role in gathering customer feedback to inform product development and improve the overall customer experience.
What we offer
Vanta offers a supportive and collaborative work environment where you can thrive and make a meaningful impact. You will have the opportunity to work with a talented team dedicated to helping businesses earn and prove trust. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to make security continuous and transparent for thousands of companies.
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