Account Manager • Mid-Level

Who you are

You have a proven track record in account management, with experience overseeing customer relationships and ensuring service delivery. You understand the importance of transparency and clarity in communication, and you excel at fostering strong relationships with clients and internal teams. Your proactive leadership style enables you to offer innovative solutions that align with customer goals, even when technology alone may not suffice. You are committed to driving both customer and employee success, and you thrive in environments that value collaboration and excellence.

Desirable

Experience in the life sciences industry is a plus, as is familiarity with SaaS business models. You are adept at navigating complex customer needs and can effectively communicate with various stakeholders to ensure alignment and satisfaction.

What you'll do

As an Account Director at Veeva Systems, you will be responsible for overseeing one or more customers and their respective teams. Your role will involve ensuring the delivery of reliable services while maintaining a high level of transparency and clarity in all communications. You will act as a strategic partner to your clients, identifying opportunities for innovative solutions that help them achieve their goals. Collaborating closely with internal teams, you will play a key role in driving customer satisfaction and long-term growth. Your leadership will be essential in fostering strong relationships that support the success of both customers and employees.

You will be expected to work in the office at least 2-3 days a week, allowing you to engage directly with your team and clients. Your commitment to excellence will be reflected in your proactive approach to leadership and your ability to communicate effectively with all stakeholders. You will also be involved in strategic planning and execution, ensuring that your customers receive the highest level of service and support.

What we offer

Veeva Systems is a mission-driven organization that values its employees and customers. As a Work Anywhere company, we support your flexibility to work from home or in the office, allowing you to thrive in your ideal environment. We are committed to making a positive impact on the life sciences industry and providing our employees with the tools and resources they need to succeed. Join us in transforming the industry and making a difference in the lives of patients and healthcare providers.