Customer Success Manager • Lead

Who you are

You have a strong background in customer success and service delivery, ideally within the MedTech or life sciences industry. You thrive in a fast-paced environment and are adept at leading teams through ambiguity, ensuring both customer and employee success. Your experience includes managing operational excellence and driving new practices to support implementation success. You possess excellent communication skills and can cultivate a positive and productive environment for your team.

You are innovative and proactive, capable of creating collateral that supports service delivery and enhances customer experiences. You have a proven track record of partnering with global and cross-functional teams to achieve the best outcomes for clients. Your leadership style is hands-on, and you are committed to fostering a culture of collaboration and continuous improvement.

What you'll do

In this role, you will lead the charge in ensuring customer success for Veeva's MedTech clients by overseeing the implementation of next-generation Commercial Solutions. You will manage a team dedicated to delivering exceptional service and support to our customers, ensuring they can leverage our solutions effectively. Your responsibilities will include developing strategic initiatives that drive long-term success and operational excellence.

You will work closely with clients to understand their needs and challenges, providing guidance and support throughout the implementation process. Your role will involve creating innovative solutions and processes that enhance service delivery and customer satisfaction. You will also be responsible for collaborating with various teams across the organization to ensure alignment and effective communication.

What we offer

Veeva Systems is committed to creating a positive impact on our customers, employees, and communities. As a Work Anywhere company, we offer flexibility in your work environment, allowing you to thrive in a setting that suits you best. Join us in transforming the life sciences industry and be part of a mission-driven organization that values customer success, employee success, and operational excellence.