About Veeva Systems
Cloud solutions tailored for life sciences success
Key Highlights
- Public company (NYSE: VEEV) - strong equity potential
- Over 800 customers including AstraZeneca and emerging biotechs
- Headquartered in Pleasanton, CA with 1001+ employees
- Launched Veeva Compass Suite in 2024 for enhanced patient insights
Veeva Systems (NYSE: VEEV) is a leading provider of cloud-based software specifically designed for the life sciences industry. Headquartered in Pleasanton, CA, Veeva serves over 800 customers, including major pharmaceutical companies like AstraZeneca and emerging biotechs. The company is known for i...
🎁 Benefits
Veeva offers a 2% salary contribution towards personal development, childcare vouchers, and a flexible work-from-anywhere policy. Employees also benef...
🌟 Culture
Veeva's culture is deeply rooted in its commitment to the life sciences sector, focusing on operational efficiency and innovation. The company emphasi...
Customer Success Manager • Lead
Overview
Veeva Systems is hiring a Services Lead for their MedTech division to drive successful implementations and build long-term customer relationships. This role requires expertise in regulatory solutions and a commitment to customer success.
Job Description
Who you are
You have a strong background in customer success and project management, ideally within the MedTech or life sciences industry. Your experience includes leading teams and ensuring successful project delivery, which has equipped you with the skills to foster long-term relationships with clients. You understand the importance of customer and employee success, and you are passionate about driving best practices in implementation excellence.
You are a proactive communicator who thrives in collaborative environments. You have a knack for building trust with customers and cross-functional teams, ensuring that everyone is aligned towards achieving the best outcomes. Your ability to create innovative collateral and support delivery teams sets you apart as a leader in your field.
What you'll do
As a Services Lead at Veeva, you will be accountable for scoping and delivering successful implementations of next-generation Regulatory Solutions for MedTech customers. You will lead your customers through the adoption process, ensuring that they receive the highest level of service and support. Your role will involve driving best practices to enhance implementation excellence and fostering innovative collateral creation to support successful delivery.
You will partner with global and cross-functional teams to provide the best outcomes for your customers, ensuring that their needs are met and that they are satisfied with the services provided. Your leadership will be crucial in guiding the delivery teams and ensuring that projects are completed on time and within scope. You will also be responsible for maintaining strong relationships with clients, helping them navigate the complexities of regulatory solutions in the MedTech space.
What we offer
Veeva Systems is committed to creating a positive impact on its customers, employees, and communities. As a Work Anywhere company, we support your flexibility to work from home or in the office, allowing you to thrive in your ideal environment. Join us in transforming the life sciences industry and be part of a mission-driven organization that values customer success, employee success, and speed.
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