Customer Success • Lead

Who you are

You have a proven track record in leading teams and ensuring customer success, particularly in the MedTech or life sciences sectors. Your experience includes managing operational excellence and driving strategic initiatives that lead to long-term success. You thrive in ambiguous situations and can cultivate a positive and productive environment for your team and clients alike.

You are adept at partnering with global and cross-functional teams, ensuring that the best outcomes are achieved for all stakeholders involved. Your ability to innovate and create effective collateral to support delivery is a key strength, and you are committed to driving new practices that enhance implementation excellence.

What you'll do

In this role, you will lead the charge in advancing Veeva's MedTech customers through the adoption of next-generation Commercial Solutions. You will ensure customer success during implementation and beyond, focusing on operational excellence and strategic initiatives. Your responsibilities will include cultivating a positive team environment, driving innovative practices, and collaborating with various teams to deliver the best outcomes for clients.

You will also be responsible for creating and managing processes that support the delivery of services to MedTech clients, ensuring that they receive the highest level of support and satisfaction. Your leadership will be crucial in navigating the complexities of customer needs and aligning them with Veeva's mission to transform the life sciences industry.

What we offer

Veeva Systems is a mission-driven organization that values customer success, employee success, and speed. As a Work Anywhere company, we support your flexibility to work from home or in the office, allowing you to thrive in your ideal environment. Join us in making a positive impact on the life sciences industry and be part of a team that is committed to innovation and excellence.