Customer Success Manager • Mid-Level

Who you are

You have a strong background in life sciences and a passion for customer success — your expertise allows you to understand the unique challenges faced by customers in this industry. You thrive in a customer-facing role, where building relationships and trust is paramount. You are proactive and eager to help customers maximize the value of their Veeva solutions, ensuring they achieve their business goals. Your communication skills are top-notch, enabling you to effectively convey complex information and best practices to diverse stakeholders. You are detail-oriented and capable of tracking necessary feature enhancements related to regulatory requirements, ensuring compliance and customer satisfaction.

What you'll do

As a Customer Success Manager at Veeva, you will be responsible for ensuring the success of our customers utilizing Veeva Safety. You will act as a trusted advisor, working closely with customers to understand their success criteria and guiding them in adopting best practices. Your role will involve fostering strong customer relationships, proactively identifying opportunities for improvement, and driving solution adoption. You will collaborate with the Product Manager team to gather product feedback from customers and track necessary feature enhancements related to Korean regulatory requirements. This position requires you to travel to customer sites as needed within Korea, ensuring that you are present to support customers in their journey with Veeva Safety.

What we offer

At Veeva, we are committed to making a positive impact on our customers, employees, and communities. As part of our mission-driven organization, you will have the opportunity to work in a fast-growing SaaS company that values customer success and employee success. We offer a full-time permanent role based in our Seoul office, where you will be part of a dynamic team dedicated to transforming the life sciences industry. Join us in our mission to help life sciences companies bring therapies to patients faster, and be part of a company that made history by becoming a public benefit corporation.