About Versapay
Transforming Order-to-Cash for better business relationships
Key Highlights
- Headquartered in Toronto with offices in 4 U.S. cities
- Backed by Great Hill Partners, a Boston-based investment firm
- Specializes in Order-to-Cash solutions for mid-market and enterprise
- Serves a diverse range of industries enhancing customer experiences
Versapay, headquartered in Toronto, Ontario, specializes in Customer-Centric Order-to-Cash solutions that streamline financial processes for mid-market and enterprise businesses. Trusted by clients across various industries, Versapay enhances customer experiences and helps CFOs accelerate cash conve...
🎁 Benefits
Versapay offers competitive salaries, equity options, flexible PTO policies, and a remote work option to support work-life balance. Employees also ben...
🌟 Culture
Versapay promotes a culture of innovation and customer focus, encouraging employees to contribute ideas that enhance the customer experience. The comp...
Customer Success Manager • Mid-Level
Overview
Versapay is hiring a Customer Success Manager to manage long-term relationships with customers and provide strategic advice on software solutions. This role requires experience in customer success, particularly in the Fintech or Payments sector.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in the Fintech or Payments industry — you've successfully managed a strategic portfolio of customers and understand the nuances of their business needs. You are a self-motivated individual with a passion for strategy and impact, eager to contribute to a growing team. Your ability to build and maintain long-term relationships is key, as you will be a strategic advisor to your customers, helping them leverage Versapay's solutions to achieve their objectives.
You possess excellent communication skills, allowing you to articulate complex concepts clearly and effectively to various stakeholders. Your experience has equipped you with the ability to analyze customer feedback and translate it into actionable insights that drive product improvements and customer satisfaction. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional customer experiences.
What you'll do
In this role, you will be responsible for managing long-term relationships with Versapay's customers, ensuring they receive the world-class experience they expect. You will develop a deep understanding of their businesses and explore innovative ways that Versapay's products can support their objectives. Your mission will involve regular check-ins with customers, identifying opportunities for upselling and cross-selling, and providing strategic guidance on how to maximize the value of our software solutions.
You will collaborate closely with the product and engineering teams to relay customer feedback and advocate for enhancements that align with customer needs. Additionally, you will track customer success metrics and work towards achieving key performance indicators that reflect customer satisfaction and retention. Your role will also involve onboarding new customers, ensuring they are set up for success from the start, and providing ongoing training and support as needed.
What we offer
At Versapay, you will be part of a dynamic team that is transforming accounts receivable processes for businesses. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to work in a collaborative environment where your contributions are valued and recognized. Join us in making a significant impact on our customers' success and the future of finance technology.
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