About Viseven
Transforming Pharma marketing through innovative technology
Key Highlights
- Serves 100+ top pharmaceutical companies globally
- Over 10 years of experience in MarTech solutions
- Headquartered in Bridgewater, NJ, with a global reach
- Veeva-certified specialists ensure high-quality service
Viseven, headquartered in Bridgewater, New Jersey, specializes in MarTech solutions for the Pharma and Life Sciences industry. With over 10 years of experience, Viseven serves more than 100 of the top pharmaceutical companies across 50 countries, offering services such as modular content creation an...
🎁 Benefits
Viseven offers competitive salaries, equity options, generous PTO, and flexible remote work arrangements. Employees also benefit from a learning budge...
🌟 Culture
Viseven fosters a culture of innovation and adaptability, focusing on aligning technology with strategic goals. The company values collaboration and e...
Overview
Viseven is hiring a Portfolio Customer Success Manager to ensure client success with their SaaS platform eWizard. You'll provide guidance and support to clients, helping them achieve quality results. This role requires proficiency in English and French.
Job Description
Who you are
You have experience in customer success management, ideally within a SaaS environment, where you've acted as a trusted advisor to clients, ensuring their successful adoption and utilization of products. Your bilingual skills in English and French enable you to communicate effectively with a diverse client base, fostering strong relationships and understanding their unique needs.
You are adept at consulting and providing practical recommendations that lead to improved client satisfaction and outcomes. Your ability to analyze client feedback and translate it into actionable insights is key to driving success in this role. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service and support.
What you'll do
As a Portfolio Customer Success Manager at Viseven, you will play a pivotal role in guiding clients through the implementation of our eWizard platform and additional services. You will be responsible for ensuring that clients are satisfied with our solutions and achieving their desired outcomes. This involves conducting regular check-ins, providing training sessions, and addressing any concerns that may arise during their journey with us.
You will collaborate with internal teams to relay client feedback and contribute to product improvements, ensuring that our offerings meet the evolving needs of our clients. Your role will also involve developing success plans tailored to each client's objectives, helping them maximize the value they receive from our services.
What we offer
At Viseven, we are committed to fostering a culture of growth and development. You will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and opportunities for professional development, allowing you to enhance your skills and advance your career within the MarTech industry. Join us in making a significant impact in the pharmaceutical sector through our cutting-edge solutions.
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