Customer Success Manager • Mid-Level

Who you are

You have experience in customer success management, ideally within the SaaS industry, and understand the importance of driving customer satisfaction and long-term value. Your ability to communicate effectively in both Japanese and Korean allows you to build strong relationships with clients and understand their unique needs. You are a trusted advisor who can guide clients through the adoption of new technologies and services, ensuring they derive maximum value from their investments.

You are proactive and detail-oriented, with a knack for identifying potential issues before they escalate. Your analytical skills enable you to assess customer health and engagement metrics, allowing you to tailor your approach to each client's specific situation. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional service and support.

Desirable

Experience in the pharmaceutical or life sciences industry is a plus, as it will help you understand the specific challenges and requirements of our clients. Familiarity with digital marketing services and software solutions will also enhance your ability to provide valuable insights and recommendations.

What you'll do

As a Portfolio Customer Success Manager, you will be responsible for onboarding new clients and ensuring they successfully adopt our eWizard platform. You will conduct regular check-ins to assess client satisfaction and engagement, providing hands-on support and guidance as needed. Your role will involve developing tailored success plans for each client, outlining key milestones and objectives to achieve their desired outcomes.

You will collaborate with internal teams, including sales, marketing, and product development, to ensure that client feedback is communicated effectively and that our solutions continue to meet their evolving needs. By analyzing customer data and engagement metrics, you will identify opportunities for upselling and cross-selling additional services that can enhance client success.

Your ability to communicate effectively in Japanese and Korean will be crucial in building strong relationships with clients in these markets. You will serve as their primary point of contact, addressing any concerns or questions they may have and ensuring they feel supported throughout their journey with Viseven.

What we offer

At Viseven, we pride ourselves on our commitment to employee growth and development. You will have access to ongoing training and professional development opportunities to enhance your skills and advance your career. Our team is diverse and inclusive, fostering a culture of collaboration and innovation.

We offer competitive compensation and benefits, including health insurance, paid time off, and flexible working arrangements. Join us in shaping the future of digital transformation in the pharmaceutical industry, and be part of a pioneering team dedicated to delivering exceptional value to our clients.